Incident Response
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Our team of incident responders is readily available to address escalations for potential security incidents, assist with investigative analysis, and conduct forensic investigations involving potential compromise of sensitive data or critical information assets. Access to these pre-paid retainer hours ensures availability of these resources within the predefined time limits, to help you identify root cause, incident scope, or other activities related to potential threats and reducing investigative timelines.
Key Benefits
Our Incident response practice provides retainer services to
ensure immediate availability of our experts to respond to your IR issues.
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Key Benefits:
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Ensures availability of IR experts & assistance within defined SLA’s
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No prerequisite capabilities or technology required
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On-boarding process to build familiarity with your environment,
technologies and capabilities, to expedite investigative timelines
upon escalation -
Resources available for urgent escalations, as well as general DFIR
expertise and surge assistance -
Capabilities with On-Prem, Cloud, BEC and Hosted solutions
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Pre-negotiated terms and conditions to reduce execution timelines
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Locked hourly rate for any supplemental IR services during the annual services term
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Multi-year options available
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Core Competencies
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Network traffic analysis
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Log collection and review
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Malware analysis and reverse engineering
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Forensic disk imaging, memory acquisition and review
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Email search and correlation
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Remediation recommendations
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Ransomware response service
Reactive
Incident Response
Solution
DFIR Retainer Offerings
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Level- Silver
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100 pre-paid hours
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$600/hr hourly rate
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Response time - 12 hours
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Availability - weekdays 9 am till 6 pm
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Level- Gold
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150 pre-paid hours
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$550/hr hourly rate
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Response time - 8 hours
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Availability - 9 am till 9 pm
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Level- Platinum
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200 pre-paid hours
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$500/hr hourly rate
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Response time - 4 hours
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Availability 24/7/365 days
24 x 7 x 365 IR Hotline for Escalation Support – Dedicated hotline for Cybrig IR retainer customers
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Service Level Agreements – IR specialists will be accessible to assist within the below timelines, not to be exceeded:
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Four (4) hours for initial response to escalation and direct phone support
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Eight (8) hours for remote investigative support and analysis
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Forty-eight (48) hours for on-site investigative support and analysis
Unused Retainer Hours – Convert to other security services at standard rates, including:
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IR Plan Development
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BCP Development
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DRP Development